Scenario Based Learning
Scenario Based Learning Interaction
This scenario based learning interaction guides a new customer care agent through possible situations they may encounter while helping a client. It allows the learner to take on the role of the new employee, and immediately see the consequences of each action.
Audience: New employees in a customer care role
Responsibilities: eLearning Development, Visual Design, Storyboard
Tools Used: Articulate Storyline, Adobe Illustrator, Adobe Photoshop